Resolved

Boxtop 2FA push notification issue is now resolved. Thank you for your patience!

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Identified

Update: The issue has been identified and while the fix is being applied, DUO Authentication has been disabled.

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Investigating

We have identified sporadic instances where the MFA prompt does not appear during login. The issue is related to DUO Authentication and our team is addressing it promptly.

Please note that your first login may give you an "Access Denied" message. If this occurs, simply try again, and you should be able to log in without any issues.

Thank you for your understanding and cooperation.

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Began at:

Affected components
  • Boxtop Services
    • Multi-Factor Authentication and Login