Resolved

We have now confirmed that the network outage is fully resolved in the area.

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Investigating

We are still receiving reports from users experiencing various issues while working in Boxtop. We still believe this to be related to the network outage by a major carrier in the metropolitan area. The Datacenter Team is working to eliminate further issues being caused by this provider. We will continue to keep you posted.

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Resolved

Our Engineers have resolved the issue. Boxtop access was being blocked by a network outage in the metropolitan area. All traffic is now routed through our redundancy network.

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Investigating

Our monitoring system has detected an issue with connecting to Boxtop. Our Engineers are investigating the cause and we will send out an update notification once we have more details.

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Began at:

Affected components
  • Boxtop Services
    • Network Connectivity