Resolved

Boxtop service has been fully restored. The disruption was due to a significant outage with an upstream internet provider. We appreciate your patience while we worked through the issue.

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Jaime Cantalupo
Identified

We've confirmed with the data center and the ISP that the issue has been identified and the team is actively working on resolving it.

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Investigating

We are currently experiencing connectivity issues at our primary data center, which is impacting access to Boxtop

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Began at:

Affected components
  • Tabush Group Data Centers
    • NY1 (East Coast) Data Center
  • Boxtop Services
    • Multi-Factor Authentication and Login
    • Cloud Printing Services
    • Compute Infrastructure
    • Storage Subsystem
    • Network Connectivity
    • BMS Management System
    • Document Scanning