Resolved

We’re pleased to inform you that the issue affecting Boxtop services has been fully resolved.

Our team has confirmed that systems are operating normally, and users should no longer experience disruptions. We will continue to monitor the environment to ensure ongoing stability.

Thank you for your patience and understanding throughout this incident.

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Jaime Cantalupo
Identified

The issue has been identified, and our team is actively working to restore full service as quickly as possible.

Thank you for your continued patience while we work to resolve this matter.

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Jaime Cantalupo
Investigating

We are currently aware of an issue affecting Boxtop services and understand that users may be experiencing disruptions.

Our team is actively investigating the situation and working to identify the root cause. We will provide updates as soon as more information becomes available and as progress is made toward resolution.

We appreciate your patience and understanding while we work to restore full service as quickly as possible.

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Jaime Cantalupo
Began at:

Affected components
  • Boxtop Services
    • Multi-Factor Authentication and Login
    • Cloud Printing Services
    • Compute Infrastructure
    • Storage Subsystem
    • Network Connectivity
    • BMS Management System
    • Document Scanning