Boxtop Notice - Service Interruption

Boxtop services have been restored, and logins are now working.

We understand the frustration this outage caused and appreciate your patience. With services stable, our team is now focused on a full root cause analysis, which we’ll share as soon as possible.

If you have any residual issues, please contact our support team.

Thank you for your continued trust.

Boxtop services have been restored and are accessible, however, users may still encountering an issue logging in. We are aware of this issue and are resolving.

We’ll provide the next update by 5:00 PM. Thank you again for your continued patience as we work to fully resolve the issue.

Boxtop services are beginning to come back online, and access is being gradually restored. We will provide another update by 4:00 PM or sooner if there are significant changes. Thank you again for your continued patience.

We are currently applying the solution for the secondary issue and are in the process of testing it. We will provide the next update by 3:30 PM.

We are continuing to work on the secondary issue related to authentication, which is currently preventing logins to Boxtop. We want to reassure you that system and data integrity remain intact.

We will provide another update by 3:00 PM.

The original storage system issue affecting Boxtop has been resolved. Our team is now addressing a related issue that is preventing full service restoration.

While we do not yet have an exact ETA for complete resolution, we are actively working to bring all services back online. We will provide the next update by 2:30 PM.

We’re working on a more detailed update and will share it with you shortly. Thank you for your continued patience.

We've identified and addressed the core issue that caused the outage and have confirmed system integrity. We’re now resolving a remaining authentication issue related to the incident. You can expect another update by 1:45pm.

We are continuing to make progress on resolving the system issue affecting Boxtop. Restoring service is our highest priority, and our engineers are fully engaged to bring systems back online as quickly as possible. We understand the impact this has on your operations and appreciate your patience. We will share another update as soon as we have more information to provide.

We are continuing to work on resolving the Boxtop storage system issue. While we do not have an ETA at this time, our teams are fully engaged, and restoring service remains our top priority.

We have confirmed an issue with the storage system. The data center team is actively working on restoring storage services.

Boxtop is currently experiencing a login issue. Our engineers are investigating the issue with the highest priority. Updates will be provided as we find them.