Boxtop Login Issues

Boxtop systems have been fully online and secure since mid-last week. We are working with our cybersecurity partners and will share more information soon.

Our team and restore system continue to operate at maximum capacity. We have been restoring services throughout the day to a production state and will continue this process overnight. We are updating people directly as systems come online. We will continue to provide consistent updates via email and phone.

We understand the need to get systems operational. Thanks very much for your support, patience, and cooperation.

Please get in touch with your client manager with any concerns or questions.

Our team and restoration systems continue to operate at maximum capacity. Systems are being restored and brought back into production. We are updating clients directly as their systems come online, and we will continue to provide regular updates via email and phone.

Please contact your client manager with any concerns or questions.

Our team and restore system are currently operating at maximum capacity. Each hour we are restoring more systems to an online production state. We will continue this work throughout the night and into the morning with the goal of bringing your business to operation tomorrow.

We will provide our next update tomorrow morning by 930am. In the meantime, our team will continue reaching out directly by phone and email as systems become available. Thank you for your continued patience and understanding. Please reach out to your client manager with any questions.

We are restoring and bringing online systems and data to the Boxtop infrastructure. Our team is working today and throughout the night with the goal of having systems online and your firm operating by tomorrow morning.

We have been and will continue to reach out directly by phone and email to provide you with updates. We will send notification when your systems are available for use.

The next update will come between 7-8 PM

Good morning, thank you for your patience over the last 48 hours. Due to the nature of the cyber incident we have had to communicate in a specific manner based on advice from our security team & legal counsel. We know some of this has caused frustration. We can expand further this morning.

The cyber incident that occurred on Friday morning was an attack on our cloud management infrastructure. Our security systems reacted quickly to alert and block the threat actor, which led to the immediate blocking of cloud access on Friday morning. However, the attack did have an impact on our infrastructure. The attack was complex and was performed by a serious threat actor, therefore the plan to “unwind” the damage has been complex also. Our cloud and security team have been following our incident response plan over the last 48 hours to ensure that when services are brought back online, we are mitigating any further incidents. Importantly, as of now, there is no reason to believe that client data or applications have been exfiltrated or breached. We continue to analyze this forensically.

We have started and will continue to bring your firm's Boxtop services online throughout the day for you to be operational tomorrow morning.

If you would like to speak to someone, please reach out via email, and we can schedule a call. Our next update will be 3 PM.

These update emails are being sent to primary contacts at your firm. If you would like anyone added, please reply.

We are continuing to make progress in dealing with the current cyber incident. We are keenly aware of the disruption and concern this incident is causing.

We will provide more detail on the incident in due course, however, we are currently hyper-focused on bringing services back online safely securely, and as expeditiously as possible.

We currently do not have a time for services to come back online, however, we are working toward providing this.

The next update will be tomorrow morning.

We are continuing to make progress in dealing with the current cyber incident. We are keenly aware of the disruption and concern this incident is causing.

We will provide more detail on the incident in due course, however, we are currently hyper-focused on bringing services back online safely securely, and as expeditiously as possible.

We currently do not have a time for services to come back online, however, we are working toward providing this.

The next update will be tomorrow morning.

Our security and cloud teams, along with external partners continue to address the cyber incident. The process is complicated but we are making good progress.

As per our last communication, we are being very careful to protect the integrity of your applications and data as we bring services back online.

We are going to continue to work throughout today on this issue. The next communication will be at 5-6pm EST

Our security and cloud teams, along with external partners as needed, continue to address the cyber incident. We have a strong understanding of what happened and have made significant progress in remediation. We are now in the process of restoring services, which is progressing as planned.

As we restore, we are being very careful to protect the integrity of your applications and data by testing access and mitigating risk.

We recognize the impact this incident has had, and we take our responsibility as your IT partner extremely seriously.

We will be working throughout the evening, and the next update will be provided tomorrow morning.

Our security and cloud teams continue to address the cyber incident. Things are progressing as planned, however, we do not have a confirmed timeline for the full restoration of services.

We will provide our next update within the next 2 hours.

Our security and cloud teams are making progress on today’s cyber event. They continue to follow our incident response plan to bring systems back online safely and securely. We still do not have a confirmed timeline for the full restoration of services.

We will provide our next update within the next 2 hours.

Thank you for your patience and understanding. If you need further clarification, please reach out to your client manager.

We continue to work closely with our security and cloud teams on the current issue. We are diligently following our incident response plan to bring systems safely back online, but we do not yet have a confirmed timeline for when services will be fully restored today.

We will provide our next update within the next 60 minutes.

Thank you for your patience and understanding.

As a follow-up to our previous update, our security team continues to work diligently and carefully to restore systems. We understand the impact this may have and appreciate your patience as we work through the process.

We have determined that a potential cyber threat triggered our security systems into a lockdown mode. We are currently working with the security team to investigate the threat and will restore services as soon as it is safe to do so.

We're continuing to work on restoring Boxtop services. We thank you for your continued patience.

We've identified the cause of this issue and are working to restore services as quickly as possible.

We are aware that some users are currently unable to log into Boxtop. Our team is actively investigating the issue and will provide updates as soon as more information becomes available.

Thank you for your patience and understanding.